SHIPPING & RETURNS
DELIVERY
FOR APPAREL & ACCESSORIES:
FRANCE :
DHL express 24H : Free for all orders above 150€
12€ for all orders under.
EU :
DHL standard (24H-48H) : Free
DHL express (48H-96H) : Free for all orders above 150€
20€ for all orders under.
REST OF WORLD : DHL express shipping rates & times are shown and calculated at checkout based on your country of delivery and weight of your order.
FOR HARDWARE WORLDWIDE : DHL standard or express shipping fee & delay is shown and calculated at checkout based on your country of delivery and weight of your order.
DUTIES : We ship delivery duties paid for the UK & US. For UK & US duties are already included in price.
CARRIER : Deliveries are carried out by DHL standard or express, Monday to Saturday, depending on the option chosen by the client at the time of validating their order. Delivery options and prices will be shown and calculated at checkout.
Precise delays due to office closed ex: Orders placed before 1pm are shipped on the same day Monday – Thursday. Orders placed after 1PM are shipped the next day Monday-Thursday. Orders on Friday, over the weekend are shipped the following week.
The products will be delivered to the delivery address specified by you on the order form. You must therefore ensure its accuracy. Please ensure the address you provide is one where our delivery service can obtain a signature upon delivery of your shipment.
Due to shipping restrictions, we are not able to ship to Post Office boxes.
We currently do not ship to Afghanistan, Belarus, Birma, Burkina Faso, Central African Republic, Haïti, Irak, Iran, Israel, Lebanon, Libya, Mali, North Korea, Palestinian territories, R.D.C, Russia, Somalia, Sudan, Ukraine, Venezuela, Yemen & Zimbabwe. Please make sure to select your delivery country to make sure we can ship your order.
Products comprised within the same order cannot be delivered to different addresses.
CANCELLATION AND RETURNS
CANCELLATION BY YOU
For most products bought online you have a legal right to change your mind within 14 days of receiving the products and receive a refund, minus the cost of shipping & return. Please note, the cost of your return label - calculated on the return portal - will be deducted from your refund.
Please email us should you wish to return your order and precise the order number, first & last name : hello@rassvetskateboards.com
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.
We are not responsible for items not received due to shipping issues while in transit.
We will make the reimbursement without undue delay, and not later than:
- 7 days after the day we receive back from you any products supplied; or
- (if earlier) 14 days after the day you provide evidence that you have returned the products.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have both expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Please note that items purchased online from the RASSVET E-SHOP cannot be returned to any DSM stores.
We cannot process exchanges at this time. Please return your order and place a new one.